How a National Charging Network Reduced Support Costs by 68%
Real-world deployment of AI support across 2,000+ charging stations in North America.
Support Cost Reduction
Average Response Time
Calls Resolved by AI
Driver Satisfaction
Scaling Support Across a National Network Was Unsustainable
The operator faced mounting challenges as their network expanded.
Charger Connectivity Failures
Hundreds of daily calls about chargers going offline or failing to initiate sessions.
Payment Processing Issues
Drivers unable to complete transactions due to payment gateway errors.
OCPP Protocol Errors
Complex technical issues requiring specialized knowledge to diagnose and resolve.
Driver Frustration & Churn
Long hold times and unresolved issues driving customers to competitor networks.
Every unresolved issue impacts revenue, uptime, and customer trust.
EVCalls AI Agents Deployed Across the Entire Network
A purpose-built AI voice agent replaced the traditional call center.
AI-First Call Handling
Every inbound call answered in under 3 seconds by an AI agent with full OCPP awareness.
Real-Time CPMS Integration
AI agents access live charger data to diagnose and resolve issues during the call.
24/7/365 Availability
Zero staffing gaps — every call answered instantly regardless of time or volume.
Seamless Human Escalation
Complex issues automatically routed to specialists with full call context.
Measurable Impact Across the Network
Results achieved within the first 6 months of deployment.
EV Driver Calls Handled Automatically
Average AI Answer Time
Reduction in Truck Rolls
Languages Supported
Deploy EVCalls for Your Network
See how AI-powered support can transform your charging operations.
Book a DemoBook a Demo
See how EVCalls can transform your EV charging customer support. Our team will reach out within 24 hours.