How a Fleet Operator Achieved 95% Charger Uptime
AI-powered support keeps fleet depot chargers operational around the clock.
Charger Uptime
Fewer Field Dispatches
Automated Support
First-Call Resolution
Fleet Charging Downtime Was Disrupting Operations
Vehicle availability depended on reliable depot charging infrastructure.
Charger Downtime
Offline chargers meant vehicles couldn't complete overnight charging cycles.
Slow Support Response
After-hours charger failures went unresolved until the next business day.
Driver Reporting Burden
Fleet drivers spent valuable time reporting and troubleshooting charger issues.
Unpredictable Maintenance Costs
Reactive field service dispatches drove up operational expenses.
Every unresolved issue impacts revenue, uptime, and customer trust.
AI Support Purpose-Built for Fleet Depot Charging
EVCalls automated the entire support workflow for depot chargers.
Automated Troubleshooting
AI agents diagnose and resolve common charger issues without human intervention.
Proactive Monitoring Integration
Connected to fleet CPMS for real-time health monitoring and automated alerts.
After-Hours Coverage
Full support coverage during critical overnight charging windows.
Remote Resolution
40% of issues that previously required field visits resolved remotely by AI.
Fleet Operations Transformed
Results measured across 6 depot locations over 12 months.
EV Driver Calls Handled Automatically
Average AI Answer Time
Reduction in Truck Rolls
Languages Supported
Deploy EVCalls for Your Network
See how AI-powered support can transform your charging operations.
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