For charging point operators

    See Your EV Charging Support Calls From One Operator Dashboard

    Monitor live call activity, follow L2 handoffs, and review what happened after the call.

    See the Dashboard in Action
    EV CALLS Operator dashboardFictional demo data

    Call details

    Status
    Completed
    Duration
    3:20
    Language
    English
    Outcome
    Escalated
    Resolution
    Unresolved
    Business status
    Follow-up required

    Summary

    The driver could not start a charging session. The agent guided them through the approved app steps. The issue remained unresolved and the call was escalated to Level 2 for further support.

    Illustrative customer view. Fictional network and call; not a live dashboard or customer result.

    Follow a Call From First Ring to Follow-up

    A driver needs help starting a charge after hours. We follow your guidance and bring a person in when the issue needs further attention. Your team can review the call activity and recorded outcome.

    EV CALLS Operator dashboardFictional demo data

    Dashboard

    Calls today

    1

    Completed

    0

    Escalated / transferred

    0

    Active inbound agents

    1

    Agents

    Demo Support AgentInbound · Active · English
    Call activity
    From
    +1 ••• ••• 0100
    Agent
    Demo Support Agent
    Started
    Demo day · 22:14
    Status
    In progress

    Illustrative customer view. Fictional network and call; not a live dashboard or customer result.

    Step 1 of 4

    A driver calls after hours

    A driver can't start a charge. The call appears in your support activity while our agent begins the conversation.

    Read the full walkthrough

    1. A driver calls after hours

      A driver can't start a charge. The call appears in your support activity while our agent begins the conversation.

    2. You can see the call in progress

      Our agent follows your approved guidance. You can see the active call and assigned agent without joining the conversation.

    3. The call needs your team

      The issue needs Level 2 attention. After the call, its recorded escalation outcome shows that human follow-up is needed. A completed call doesn't mean the charging issue is resolved.

    4. Review the context, not just the status

      Open the summary to understand the problem, the guidance given and why it was escalated. Your team has a clear starting point for follow-up.

    01 / Your support operation

    See Calls as They Happen

    Your EVCalls operator dashboard gives you visibility into live support calls. While the AI guides drivers, your team can monitor the calls taking place across your support operation.

    EV CALLS Operator dashboardFictional demo data

    Live calls

    Call activity
    From
    +1 ••• ••• 0100
    Agent
    Demo Support Agent
    Started
    Demo day · 22:14
    Status
    In progress

    Illustrative customer view. Fictional network and call; not a live dashboard or customer result.

    02 / Your support operation

    Follow the Handoff to Level 2

    When a conversation needs a person, you can see the L2 handoff in the dashboard. Review it alongside the call summary and status to understand the context of the escalation.

    EV CALLS Operator dashboardFictional demo data

    Call logs

    Call history
    From
    +1 ••• ••• 0100
    Agent
    Demo Support Agent
    Started
    Demo day · 22:14
    Status
    Completed
    Duration
    3:20
    Disposition
    Escalated

    Illustrative customer view. Fictional network and call; not a live dashboard or customer result.

    03 / Your support operation

    Review the Conversation Without Starting Over

    Call summaries give your team a concise account of the conversation. Use them to review the issue and understand the context when further attention is needed.

    EV CALLS Operator dashboardFictional demo data

    Call details

    Status
    Completed
    Duration
    3:20
    Language
    English
    Outcome
    Escalated
    Resolution
    Unresolved
    Business status
    Follow-up required

    Summary

    The driver could not start a charging session. The agent guided them through the approved app steps. The issue remained unresolved and the call was escalated to Level 2 for further support.

    Illustrative customer view. Fictional network and call; not a live dashboard or customer result.

    04 / Your support operation

    Keep Call Status in View

    Check call status as your team reviews the support operation. Bring that view into your daily review alongside summaries and L2 handoffs.

    EV CALLS Operator dashboardFictional demo data

    Dashboard

    Calls today

    1

    Completed

    0

    Escalated / transferred

    0

    Active inbound agents

    1

    Agents

    Demo Support AgentInbound · Active · English
    Call activity
    From
    +1 ••• ••• 0100
    Agent
    Demo Support Agent
    Started
    Demo day · 22:14
    Status
    In progress

    Illustrative customer view. Fictional network and call; not a live dashboard or customer result.

    See It With a Call Your Team Recognizes

    Bring a recurring driver question and your current escalation process. We’ll demonstrate the conversation and show how your team follows it in the operator dashboard.

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