Privacy Policy

EVCalls uses personal information to respond to business enquiries, arrange demonstrations, operate this website, and deliver driver-support workflows for customers who choose to use the service.

Information we collect

When you request a demo, we may collect your name, work email, company, optional phone number, network-size range, message, referring page, campaign information, and the date and time of your request. The website may also collect limited device, browser, and usage information through security and analytics tools.

How we use information

We use website enquiry information to respond to your request, tailor a product demonstration, prevent abuse, understand website performance, and comply with legal obligations. Website form submissions are delivered to the EVCalls team by email without being stored in a website lead database. We do not require you to subscribe to marketing to request a demonstration.

We keep limited campaign labels, the landing address without its query string, and the referring website in your browser tab so an enquiry can retain its source as you move through the website. This attribution is used for 30 minutes before it is replaced on your next interaction; browser storage is cleared when the tab session ends. These details accompany your enquiry email. Google Analytics measures visits and interactions such as demo playback and accepted enquiries; our custom interaction events do not include your name, email, phone number, or message. Labelled test visits and preview hosts are excluded from collection. A test marker lasts for the browser tab session.

Driver support call information

For a customer deployment, EVCalls may collect a caller's name and phone number when those details are needed for a Level 2 handoff. The service is not designed to collect or process payment-card information. The exact call data, recording settings, retention period, and escalation fields are agreed with the operator before launch.

Service improvement

EVCalls may use de-identified call scenarios, words the service did not recognize, and edge cases to improve the support model. Caller names and phone numbers are excluded from that improvement process. The technical controls, customer instructions, and any contract-specific choices are documented during deployment.

Service providers and disclosures

The optional website voice demonstration sends microphone audio through our LiveKit service to OpenAI for real-time AI processing after you choose to start. EVCalls does not record demonstration audio or retain transcripts for training. Provider processing may occur outside Canada, and OpenAI's API retention policies may apply. Do not share personal, account, or payment information during the simulation. Cloudflare Turnstile verifies browser requests to reduce abuse. The demo uses temporary queue identifiers, in-memory security rate limits, and a minimal daily usage counter; these are separate from website enquiry delivery.

We may use service providers for website hosting, email delivery, analytics, security, cloud infrastructure, telephony, and AI processing. They receive only the information needed to provide their service and are expected to protect it. We may also disclose information where required by law or to protect EVCalls, our users, or the public.

Retention and safeguards

We retain personal information only for as long as it is reasonably needed for the purposes described above, legitimate business records, and legal requirements. We use administrative, technical, and organizational safeguards appropriate to the information, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may ask about the personal information we hold about you, request a correction, withdraw an optional marketing consent, or ask us to delete information where applicable. Use the EVCalls business contact route for these requests.

Data location

EVCalls plans Canadian customer deployments on AWS infrastructure in Canada. Before launch, we review the complete data flow, including subprocessors, backups, technical support access, retention, and deletion requirements. Contract-specific data-location commitments are documented separately from this website policy.

Updates

We may update this policy when our practices or legal obligations change. The effective date above identifies the latest published version.

Contact

For a privacy question or request, use the EVCalls business enquiry form or the contact details in your customer agreement.